Knowledge Base
SplashID Classic
All articles on SplashID Classic will be available hereSplashID Pro 9
All articles related to the SplashID Pro 9 productSplashID Safe
Articles with information on SplashID SafeGeneral Support
General information not covered by the other categories.Splashdata, Inc.
Articles about the company
Popular Articles
How to Update SplashID Safe 8.x Mac Desktop App to the Latest Version?
If you are using SplashID Safe Mac Desktop app version 8.4.4 or older, you may see a prompt that a new version is available. And/or, you may get a prompt saying that your 8.4.x Mac Desktop app may not work on your Mac in a future macOS update and ...How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...
Recent Articles
(Web app) SplashID Safe 8.4.0 Web app showing blank/white view after login
PROBLEM: I have 2-factor enabled and use Cloud Sync for 8.4.x apps. When I login to 8.4.0 Web app on my PC, Mac, Linux or Chromebook computer, I see only a white/blank screen and cannot use 8.4.0 Web app. Why is this and how to fix it, please? ANWER: ...How to fix some 9.5.x apps not being able to login after change of password or email ID?
Unlike with older 8.4.x apps, with new 9.5.x apps before you change email ID or password in/via one 9.5.x app, you must logout of all other 9.5.x apps. If you did not do that, one or more of your 9.5.x apps may fail to login after change of email ID ...How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...How to fix 9.4.x/8.4.x iPhone/iPad app Face ID not working?
PROBLEM: Despite being enabled, Face ID is not working for 9.4.x/8.4.x iPhone/iPad app. Or, it is disabled and trying to enable it does not work, or it works for a bit and then stops. How do I fix this, please? SOLUTION: 1) Please try this first: ...SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...