Accessing 2-Factor Authentication Settings

1. Log in to your SplashID Safe account using the 8.4.0 Web app: https://splashid.com/login

   • Cloud Sync must be enabled for this login to work.

   • For best results, use a desktop web browser (PC, Mac, Linux, or Chromebook). Avoid mobile browsers.

   • Supported browsers include Microsoft Edge, Chrome, Firefox, Opera, Brave, or Safari on Mac. Internet Explorer is not supported.

2. Go to Account > 2-Factor Authentication.

   • Select Enabled by email to activate.

   • Select Disabled to turn it off.

How 2-Factor Authentication Works

• Once enabled, a 6-digit code will be sent to your SplashID Safe account email address whenever you log in from a new browser or device (desktop, laptop, tablet, or phone).

• For the Web app, you can choose how long your login remains trusted before requiring a new code:

  • Save for Now (ask immediately next time)

  • 1 day

  • 1 week

  • 1 month

  • 1 year (maximum)

After entering the correct code, you will not be asked again on the same browser or device until the saved duration expires.

Resetting or Requiring Codes Again

• For PC/Mac Desktop apps, log out and log back in to require a new 2-factor code.

• For mobile apps, delete and reinstall the SplashID app from the Apple App Store or Google Play Store, then log in again.

Getting Help

If you encounter issues enabling/disabling 2-factor authentication or need more information:

• Submit a support request (preferred).

• Or email us at support@splashid.com with all the relevant details.

Our support team will assist you as soon as possible.