How to Migrate a VLP Account from SplashID Safe to SplashID Pro 9?

How to Migrate a VLP Account and Users from SplashID Safe to SplashID Pro 9?

This guide for the VLP Admin user explains the step-by-step process for migrating a Volume License Program (VLP) account and users from SplashID Safe to SplashID Pro 9. It includes purchasing a VLP license in SplashID Pro 9, installing the app, setting up accounts, onboarding users, and importing data.

Step 1: Purchase a VLP License for SplashID Pro 9 by the Admin user

Go to SplashID Pro 9 subscription page.

  • In the email field, enter your new domain email address ending with @your-domain.xyz. This will be the admin email for the VLP program.

  • In the Plan dropdown, select Volume License Program.

  • Choose the license pack you need, e.g., the 50 users pack.

  • Fill in the remaining details.

Step 2: Install SplashID Pro 9 App

If you have not already done so, install SplashID Pro 9 on your device (preferably on a laptop or desktop).

  • Visit the download page in a browser on the device where you are installing SplashID Pro 9. You will be taken to the application store on your device for installing SplashID Pro 9.

  • If the app is not displayed, search for SplashID Pro 9 directly in the app store.

  • Install the app as you would any other app from the application store.

Step 3: Set Up the Admin Account

  • Sign up for a SplashID Pro 9 account using the same admin email you used when purchasing the license.

  • Complete the account setup.

  • If you plan to share records between users, select Cloud Sync during setup.

Step 4: Onboard Users

Once your admin account is active, check your license status in the Settings > Subscriptions area. Your users can now be onboarded.

  • Each user should sign up for a new SplashID Pro 9 account using their @your-domain.xyz email address.

  • After completing account setup, they will automatically receive a Pro license.

  • If a user already has a SplashID Pro 9 account, you can add them manually to the licensing list inside the app.

Step 5: Migrate User Data

Users have to individually transfer their records from the older SplashID Safe app to SplashID Pro 9.

  • Data migration will depend on the sync method of the user. Refer to the data migration from SplashID 8 section in the migration article for more details.

  • It is recommended to use the desktop app for this step, as it is easier to save and access exported files.

  • Cloud sync users

    • Data will migrate over to SplashID Pro 9 during the account setup process.

    • The time taken to complete the initial setup will also depend on the amount of data the user has in SplashID Safe. Let the initial account setup complete before you start using the app.

  • WiFi sync and No sync users

    • Export records from the SplashID Safe app as SVID files.

    • Import those files into the new SplashID Pro 9 account from Settings -> Import & Export.

Step 6: Protect your account

Refer to the account setup page in our user guide for more details. It is recommended that the account security be strengthened by doing the following.

  1. Setup 2 factor authentication
    1. Preferably use a third party authentication app on your mobile for the OTP code generation instead of OTP by email to avoid delays in receiving the code.
  2. Setup a password hint
    1. Use some phrase or words that will give you clues to remember your master password.
    2. Do not store your master password here as the hint will be sent to you by email in plain text if you will need it in the future.
  3. Download a recovery kit
    1. It will help you recover access to your account in case you forget your master password.
    2. Always store only the latest recovery kit you have created from any of your apps, and discard old kits to avoid any confusion.

Additional Resources

  • Refer to the SplashID Pro 9 User Guide for more details, including instructions on sharing records once accounts are set up.

  • We recommend using the latest SplashID Pro 9 apps on all your devices.


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