Fix Missing Middle Pane in SplashID PC Desktop App (Windows 8.3.x)

SplashID PC Desktop 8.3.x - Middle pane missing

Issue

In the SplashID Windows PC Desktop app (version 8.3.x), the middle pane containing the record list and search box may sometimes be missing. This issue does not affect older versions such as 7.2.4. The cause is still being investigated, and a permanent fix will be released in the future.

Workaround

If the middle pane is missing, follow these steps:

  1. Locate the vertical slider to the right of the middle pane (just left of the rightmost pane).

  2. Drag the slider to the left until the middle pane reappears.

Additional Help

If the problem continues even after applying the workaround:

  • Submit a support ticket here.

  • Include as much detail as possible, such as:

    • Exact Windows OS version.

    • SplashID Desktop app version.

    • Type of computer (laptop, desktop, tablet).

    • Screen resolution.

    • Number of monitors (if using multiple).

Providing detailed information will help the support team assist you more effectively.

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