Fix Missing Middle Pane in SplashID PC Desktop App (Windows 8.3.x)

SplashID PC Desktop 8.3.x - Middle pane missing

Issue

In the SplashID Windows PC Desktop app (version 8.3.x), the middle pane containing the record list and search box may sometimes be missing. This issue does not affect older versions such as 7.2.4. The cause is still being investigated, and a permanent fix will be released in the future.

Workaround

If the middle pane is missing, follow these steps:

  1. Locate the vertical slider to the right of the middle pane (just left of the rightmost pane).

  2. Drag the slider to the left until the middle pane reappears.

Additional Help

If the problem continues even after applying the workaround:

  • Submit a support ticket here.

  • Include as much detail as possible, such as:

    • Exact Windows OS version.

    • SplashID Desktop app version.

    • Type of computer (laptop, desktop, tablet).

    • Screen resolution.

    • Number of monitors (if using multiple).

Providing detailed information will help the support team assist you more effectively.

    • Related Articles

    • SplashID PC Desktop - Middle pane missing

      ISSUE: Middle pane with list of records and Search box missing in SplashID Windows PC Desktop app, 8.0.10 version. We are investigating the issue and why it happens. 7.2.4 and older Desktop app versions are unaffected. We will be fixing the issue, ...

    • SplashID Safe 8.4.x - force a sync from PC Desktop app to Web

      If your SplashID Safe 8.4.x Windows PC Desktop app has the latest and correct data and you need to push it up to the SplashID Web app (Cloud Sync), follow the steps below. Steps to Force Sync from Windows PC Desktop to Web App Log in to the latest ...

    • How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac

      QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app working ...

    • Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)

      This guide explains how to perform a full or “clean” reinstall of the SplashID Safe 8.4.1 Desktop app for Windows. Before starting, when you open the PC Desktop app you should see the Login screen with your email address filled in. Your own email ...

    • Complete reinstall - Windows PC (SplashID 7.x)

      These steps explain how to do a full reinstall (also called a “clean reinstall”) of the SplashID Desktop app for Windows. The instructions apply to the older 7.2.4 Windows Desktop app. The latest available version is 8.1.1, but these directions are ...