SplashID Safe 8.2.1 iOS app crashing on iPhone Xs/Xs Max

SplashID Safe 8.2.1 iOS app crashing on iPhone Xs/Xs Max

PROBLEM: I have upgraded from an older iPhone model/generation to the new iPhone Xs or Xs Max phone. Trying to run SplashID Safe iOS app on the new phone does not work, with the iOS app crashing to iPhone Home screen (list of apps). Why does this happen and how to solve this, please? ANSWER: Usually, this happens if you used iTunes PC/Mac to backu
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