If your SplashID Safe 8.4.x Android app has the latest and complete data, you can force a sync so that this data transfers to the SplashID Web app. Follow the steps below to ensure your Android app data is pushed to the Web.

Steps to Force Sync

1. Backup Your Android Data

• Log in to the SplashID Safe 8.4.x Android app.

• Go to Settings > Manage.

• Tap Backup and confirm the prompt to erase the latest backup.

• Optionally, you can export your data in vID or SVID format to Dropbox. A free Dropbox account is required.

2. Change Sync Method to Local WiFi

• From Settings, tap Account Info.

• Select Account Status & Sync Method.

• Change the method to Local WiFi Sync.

• Tap Done in the top-right corner to confirm and return to the Account Info screen.

3. Switch Back to Cloud Sync

• Go into Account Status & Sync Method again.

• Change the method back to Cloud Sync.

• Tap Done to confirm.

• Return to the Settings screen, then to your record list, and wait for the Cloud Sync to complete.

4. Verify Data on the Web

• Open a desktop web browser and log in to the SplashID Web app using the same email address (all lowercase) as in your Android app: https://splashid.com/login.php.

• Supported browsers include Microsoft Edge, Chrome, Firefox, Opera, Brave, and Safari on Mac. Do not use mobile browsers on iOS or Android for this step.

Troubleshooting

If these steps do not work, or the sync only partially completes, please contact our support team for assistance:

• Submit a support case here: Submit Ticket.

• Or, send in an email to support@splashid.com with all the relevant details.

Our team will be happy to assist you as soon as possible.