SplashID Safe 8.4.x -- "You cannot create an empty record" error on saving records

SplashID Safe 8.4.x -- "You cannot create an empty record" error on saving records

Please note this is a known issue with SplashID Safe 8.4.x record saving, with an easy fix.
Your record likely has a Note only. And/or it lacks a record name, and at least ONE field+field name for it.
The record name is next (right) to the record's icon. The field name #1 is below that, and below that is the actual field #1.
Please make sure to fill in at least these 3 fields/boxes, and then the record should save.

Also, make sure to not enter the fields wrong - field name #1 goes into the exact box for it, and not any other.
Likewise with field #1 - you cannot move it up or down, it goes just below its field name box.
And then your record should save fine, without showing the error.

Please see below for screenshots with correct & wrong ways to enter data -->




    • Related Articles

    • SplashID Safe - How to check for Local only records

      If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...

    • SplashID Safe 8.4.x - force a sync from iOS/iPadOS app to Web

      If your SplashID Safe 8.4.x iOS or iPadOS app has the latest, complete, and correct data, and you want that data to sync to the SplashID 8.4.0 Web app, follow the steps below to force a sync. Method 1: Force Sync by Switching Sync Modes Log in to the ...

    • SplashID Safe 8.x -- How to print your data

      Printing your SplashID Safe records is best done using the SplashID Safe 8.4.x PC or Mac Desktop apps. You can either print directly from the app or export your data to a CSV file and print using a spreadsheet program. Method 1: Print Directly from ...

    • SplashID Safe 8.x Desktop apps - Backup/Restore options

      The information below applies to the latest SplashID Safe 8.4.5/8.4.1 Desktop apps (Mac 8.4.5, PC 8.4.1) and was last updated in November 2025. SplashID Safe 8.4.x Desktop apps (PC and Mac) support both automatic and manual backups. The available ...

    • SplashID Safe 8.x mobile apps - Backup/Restore options

      The information below applies to the latest SplashID Safe 8.4.x mobile apps and was last updated in November 2025. Our SplashID Safe mobile apps and desktop apps support several ways to backup and restore your data. Options depend on your platform ...