SplashID Safe 8.4.x/9.x iOS/iPadOS app fails/closes and will not run

SplashID Safe 8.4.x/9.x iOS/iPadOS app fails/closes and will not run

PROBLEM: After working fine for a while, my SplashID Safe 8.4.x iPhone/iPad/iPod touch app or SplashID Pro 9.x iPhone/iPad/iPod touch app is freezing and/or crashing/closing when I try to run it, going back to the iOS/iPadOS device Home screen, or is showing a black/blank screen. 
When I try to close then run the app again, it crashes or freezes the same way.

SOLUTION: This is a known issue with our mobile app and other iOS/iPadOS apps too, when you run too many iOS/iPadOS apps at once, and/or have not restarted your iPhone/iPad/iPod touch device for a while.
To fix this issue, please try this:
* Quit all apps on your iPhone/iPad/iPod, so nothing is running - including SplashID Safe iOS/iPadOS app.
To quit the apps, please see here: 
* Then please wait 5 minutes and restart your mobile device:
* Then please try running the SplashID Safe iOS/iPadOS app again, and it should now work fine and not freeze/crash any more.

If you have any questions regarding the above or it does not help, and/or need more information not covered above, please contact our tech support team via the Submit case online form HERE or email us to one of our Contact email addresses listed HERE and we will be happy to assist.