SplashID Safe (v. 6.x) will not activate after a reinstall of OS
If you need to reinstall your OS (or move to a new computer) and reinstall SplashID Safe version 6.x, you may have used up your activations of SplashID Safe. The purchase of SplashID Safe allows activation on up to 2 PCs and 2 Macs. Please submit a support ticket for this, and we can help you.
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Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)
This guide explains how to perform a full or “clean” reinstall of the SplashID Safe 8.4.1 Desktop app for Windows. Before starting, when you open the PC Desktop app you should see the Login screen with your email address filled in. Your own email ...
SplashID Safe 8.4.x -- WiFi Sync troubleshooting suggestions
If your SplashID Safe iOS or Android app is unable to sync with the PC or Mac Desktop app over WiFi, there are several possible causes. Below are the most common issues and steps to resolve them. Basic Steps to Try First Exit both the mobile and ...
SplashID Safe 8.x mobile apps - Backup/Restore options
The information below applies to the latest SplashID Safe 8.4.x mobile apps and was last updated in August 2025. SplashID Safe mobile apps and desktop apps support several ways to back up and restore your data. Options depend on your platform ...
Forgot SplashID Safe 8.x account password
If you forget or misplace your SplashID Safe 8.x password and enter the wrong password 10 times, your account will be locked. This is a security measure to protect your records. Unlocking your account If you contact us directly, we can unlock your ...
SplashID Safe 8.x - Offline mode
What is Offline Mode? In SplashID Safe 8.x Desktop and mobile apps, there is an Offline mode option for users of WiFi Sync or No Sync. Offline mode is not available for Cloud Sync, since every operation in Cloud Sync requires access to SplashID ...