SplashShopper 3.2 iOS app crash on launch
We have received several reports of SplashShopper iPhone app version 3.2 crashing on launch for users that are updating from version 3.1. While we are not able to reproduce the issue yet, we decided to remove the app from the store until we could investigate and fix it, to prevent more users from having the problem. If you have your data in the Sp
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My Windows SplashID Desktop app is crashing on launch
Step 1: Rename the Data Folder Open Windows File Explorer (Windows 8.x or higher) or Windows Explorer (for older Windows versions). Browse to Documents\SplashData\ and locate the SplashID folder. Right-click the folder name, choose Rename, and add ...
SplashShopper iPhone - WiFi Sync troubleshooting
Here are some possible reasons for SplashShopper iOS WiFi sync not working: 1. The desktop app is not running, or it is in a locked state. Login to the SplashShopper Desktop app, and make sure no additional windows are open, just the main window. 2. ...
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PROBLEM: I have upgraded from an older iPhone model/generation to the new iPhone Xs or Xs Max phone. Trying to run SplashID Safe iOS app on the new phone does not work, with the iOS app crashing to iPhone Home screen (list of apps). Why does this ...
SplashID iOS app - Export in Airplane mode and recover via iTunes
If you cannot access your SplashID records and can only sign in to the SplashID Safe iOS/iPadOS app while in Airplane mode, this may be due to a failed password change or an undetected issue. You can still recover your data by exporting it to a vID ...
SplashID iOS app records not synching to the cloud
This is an issue with SplashID Safe iOS app we're investigating and we'll be releasing a fix as soon as possible. In the meantime... Do you know which records are missing? If so, use these steps to export (only) the missing records: 1. Go to the side ...