When I do a desktop overwrites handheld sync, my mobile data is wiped out.
This is a known issue and it's being worked on. In the meantime, you can achieve a desktop overwrites handheld sync by doing the following: 1. Delete the mobile app from the device 2. Reinstall it from the app store. 3. Sign in with the same email as the desktop app. 4. Do a regular WiFi sync - do not change the sync setting from the default "S
Related Articles
How to sync data back from 8.4.x Cloud/Web app via CLEAN reinstall - Mac Desktop (Cloud Sync)?
Learn how to completely uninstall and reinstall SplashID Safe 8.4.x on Mac Desktop using Cloud Sync. The step-by-step instructions include backup, uninstall, clearing preferences, reinstall, and syncing with the SplashID Web app to restore your data. ...
How to sync data back from 8.4.x mobile app via CLEAN reinstall - Mac Desktop (WiFi Sync)
If your SplashID Safe 8.4.x Mac Desktop app is not working properly (crashes, won’t accept your password, or shows the wrong email ID), you can restore your data from the mobile app by performing a clean reinstall of the Mac Desktop app and then ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...
SplashID Safe 8.4.x Mac Desktop app crash on WiFi Sync
PROBLEM: When I try to WiFi Sync between latest 8.4.x iPhone/iPad app and 8.4.x Mac Desktop app, Mac Desktop app crashes. Trying again causes a crash again. Why does it happen, and how to solve it, please? SOLUTION: This crashing on WiFi Sync is a ...
SplashID Safe 8.x mobile apps - Backup/Restore options
The information below applies to the latest SplashID Safe 8.4.x mobile apps and was last updated in November 2025. Our SplashID Safe mobile apps and desktop apps support several ways to backup and restore your data. Options depend on your platform ...