WiFi Sync Data corruption with 9.4.9 apps

WiFi Sync Data corruption with 9.4.9 apps

PROBLEM :  I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text.
Why does this happen and how to fix it, please?

ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 update recently released (last week). Fixed 9.4.10 update is coming soon.
(Cloud Sync is not affected.) We apologize for the trouble and inconvenience caused.   

For now, please do this to backup & recover data -->
For all 9.4.9 apps, even those showing good, uncorrupted data please save (Download) all good April 2026 Local Backups, i.e. mostly those from April 15th 2026 and older.

Then, for only those 9.4.9 apps with corrupted data, Restore to latest good Local Backup, using steps below.

<< Data Restoration Process >>
1) Navigate to Backups: Open the side navigation panel and select the Backups menu.
2) Locate the correct Backup: Select the Local Backup tab. Identify the backup file created before your first Wi-Fi Sync post-update (for most users, this will be dated April 15, 2026).
3) Perform Restore: Tap/click the Restore button associated with that backup and enter your application password to confirm the action.
4) Verify Data Integrity: Once the process is complete, please review your records to ensure all information is displaying correctly.

NOTE: To prevent further data complications, do NOT initiate a Wi-Fi Sync with any other devices once your data is restored until next update is released.  This will come Thursday, April 23rd 2026 if all goes to plan.
When it comes, it will get listed here: https://www.splashid.com/splashid-pro-9/release-notes

Please note the new 9.4.10 update will not only fix the WiFi Sync corruption issue - it will automatically restore (decrypt) the encrypted data in one, two or all of your affected 9.4.9 apps.

If something of the above is unclear, did not work, or you have extra questions please ask for help by submitting a support ticket HERE and our technical support team will assist you ASAP.