Popular Articles
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in April 2026. SplashID Pro 9 Versions Windows: 9.4.8 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Recent Articles
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name --> * On Windows Complete ...
How the 'Snapshot' Setting Works in 9.4.8+ apps
How the 'Snapshot' Setting Works The Snapshot setting is a built-in security and privacy feature designed to protect the user's sensitive information (like passwords and secure records) from being captured by unauthorized apps. This feature is ...
(Cloud Sync) How to force sync data from 8.4.x mobile/Desktop apps to the 8.4.0 Cloud/Web app
While using Cloud Sync, if one of your 8.4.x Desktop or mobile apps has full, recent data and the other 8.4.x apps (including 8.4.0 Web app) do not, here is how to force sync the full, recent data over to 8.4.0 Web app + other apps --> SplashID Safe ...