(PC/Mac) How to clean reinstall 8.4.x PC/Mac Desktop apps

(PC/Mac) How to clean reinstall 8.4.x PC/Mac Desktop apps

Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name, or the account was deleted by us & recreated -->

* On Windows

Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)

* On Mac 

In Cloud Sync mode, like this:
How to sync data back from 8.4.x Cloud/Web app via CLEAN reinstall - Mac Desktop (Cloud Sync)?
https://support.splashid.com/portal/en/kb/articles/how-to-sync-data-back-from-8-4-x-cloud-web-app-via-clean-reinstall-mac-desktop-cloud-sync

In WiFi Sync mode, like this:
How to sync data back from 8.4.x mobile app via CLEAN reinstall - Mac Desktop (WiFi Sync)
https://support.splashid.com/portal/en/kb/articles/how-to-sync-data-back-from-8-4-x-mobile-app-via-clean-reinstall-mac-desktop-wifi-sync

If the above does not fix your issues, and/or you have extra questions or problems please contact us via submitting a tech support case here:
https://support.splashid.com/portal/en/newticket

Article Created: April 2026.
Latest Update: July 2026.