How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac

How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac

QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.4.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app working again?

ANSWER: If you use Cloud Sync, all you need to do is to download our latest 8.4.x PC/Mac Desktop app from here:
https://www.splashid.com/downloads
and install it on your PC/Mac computer, then login and all your data should sync from Cloud to the newly installed PC/Mac Desktop app.
(NOTE: As of time of this writing in April 2026, latest versions are 8.4.2 for PC Desktop app, released in Dec 2025 and 8.4.5 for Mac Desktop app, released in Jan 2025.)

If you use WIFi Sync, and have been syncing the SplashID Desktop app with 1 or more mobile device apps, then please note the correct steps to resync are the following:
1) Download and install latest 8.4.x Desktop app (from same link as above - https://www.splashid.com/downloads ) on your new PC or Mac computer. You can see supported Windows/macOS versions HERE.
Note: Do not install 8.4.4 iOS/iPadOS app from Mac App Store on your Mac, if using an Apple chip Mac. Use the proper 8.4.5 Mac Desktop download from our website.

2) Then login to SplashID Safe Desktop 8.4.x app with same email ID and password used in mobile app(s), and set Desktop app Sync Settings to "Device overwrites desktop" for one sync (on Windows PC), or "Mobile Device Overwrites Mac" for one sync (on Mac).
Please note you must NOT import any data backups into the newly installed SplashID Safe 8.4.x Desktop app, as that will mess up your data (cause duplicated/etc) once you do a WiFi Sync.

3) Then sync your SplashID Safe iOS/iPadOS/Android mobile app with the newly installed Desktop app, and all your data should sync to the Desktop app.
(You may want to backup mobile app data first, just in case - see HERE how to do that)

4) You may then need to go into Desktop app Settings, Sync Settings again, and change it back to the default "Synchronize" sync setting.

Extra FAQ & common issues

1. Can I download the 8.4.x PC/Mac Desktop app from the Microsoft Store on PC and Mac App Store on Mac?

ANSWER: No, please note there is no way to do this. The latest 8.4.x PC/Mac Desktop app installers are available from our website only.
On Apple chip Macs, such as M1/M2/M3/M4/etc you can download 8.4.4 app from Mac App Store but this must not be done, as it will download & install our iPhone/iPad app and not the full-fledged 8.4.x Mac Desktop app. (so it cannot WiFi Sync with 8.4.x mobile apps, will lack features only Desktop app has/etc)

2. I am trying to login online to download 8.4.x Desktop app, but it is not working? 

ANSWER: You do not not need to login anywhere to download our 8.4.x Desktop app, that is a common error and cause of confusion.
It is freely available on our website, no logins or accounts needed.
You will need to login to your 8.x account via Desktop app only after downloading & installing the Desktop app, and not prior.

3. I am storing a copy of 8.x PC or Mac Desktop app installer in my software cache, and using that copy every time I need to install 8.4.x Desktop app on a new PC/Mac. Should I be doing this?

ANSWER: No, please do not do this. Always download the latest version of 8.4.x PC/Mac Desktop app from our Downloads web page and use that.
If not, you may miss vital important updates we have done to Desktop app.

If the above does not work and/or you have any other questions or problems with SplashID Safe apps, please contact our tech support HERE or email us to one of our contact email addresses HERE and we will assist you as soon as possible.

Article created: March 13th 2020.
Last updated: April 2026.
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