How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac
QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app working again?
ANSWER: If you use Cloud Sync, all you need to do is to download our latest 8.4.x PC/Mac Desktop app from here:
https://www.splashid.com/downloads
and install it on your PC/Mac computer, then login and all your data should sync from Cloud to the newly installed PC/Mac Desktop app.
(NOTE: As of time of this writing, latest versions are 8.4.1 for PC Desktop app, and 8.4.5 for Mac Desktop app)
IF you use WIFi Sync, and have been syncing the SplashID Desktop app with 1 or more mobile device apps, then please note the correct steps to resync are the following:
1) Download and install latest 8.4.x Desktop app (from same link as above - https://www.splashid.com/downloads ) on your new PC or Mac computer. You can see supported Windows/macOS versions HERE. 2) Then login to SplashID Safe Desktop 8.4.x app with same email ID and password used in mobile app(s), and set Desktop app Sync Settings to "Device overwrites desktop" for one sync (on Windows PC), or "Mobile Device Overwrites Mac" for one sync (on Mac).
Please note you must NOT import any data backups into the newly installed SplashID Safe 8.4.x Desktop app, as that will mess up your data (cause duplicated/etc) once you do a WiFi Sync.
3) Then sync your SplashID Safe iOS/iPadOS/Android mobile app with the newly installed Desktop app, and all your data should sync to the Desktop app.
(You may want to backup mobile app data first, just in case - see HERE how to do that)
4) You may then need to go into Desktop app Settings, Sync Settings again, and change it back to the default "Synchronize" sync setting.
If the above does not work and/or you have any other questions or problems with SplashID Safe apps, please contact our tech support HERE or email us to one of our contact email addresses HERE and we will assist you as soon as possible.
Article created: March 13th 2020.
Last updated: August 2025.
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