Fix SplashID Safe Cloud Sync Login Issues – 2-Factor Code Not Received

SplashID Safe Cloud Sync login - 2-factor code not received

How 2-Factor Authentication Works?

If you have enabled 2-Factor Authentication, you will receive a special authorization code every time you log in to SplashID Safe on a new computer, mobile device, or web browser.

  • For web access, you will be asked for the code if you are logging in from a browser where you have not used SplashID Safe before.

  • The code is normally sent to your registered email address, or via SMS if you have chosen the SMS option.

Troubleshooting Missing 2-Factor Codes

If you do not receive the email with your code:

  1. Check if you have enabled 2-factor for your account.

  2. Check your Spam, Junk, Bin, or Trash folders.

  3. If the email is not there, click or tap the Resend Code button in the 2-factor authentication dialog.

If you are using SMS for verification, make sure your phone has proper network coverage and can receive text messages.

Getting Help

If neither email nor SMS codes arrive, or if you face any other login issues:

Our support team will assist you as soon as possible.


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