To help diagnose app problems, SplashData support may ask you to send a screenshot or a video from your computer or mobile device. Below are instructions for each platform.
For 9.4.8+ apps, as well as 8.4.5+ Android app, please enable Snapshot setting first, then see below.
To enable Snapshots, please see here:
https://support.splashid.com/portal/en/kb/articles/how-the-snapshot-setting-works

iPhone, iPad, and iPod Touch

Take a Screenshot

• Hold down the top (On/Off) button, then press the Home button.

• If that doesn’t work, press both buttons simultaneously and release.

• The screen will flash, and the image will be saved to your Camera Roll album.

From there, you can sync it back via iTunes, email it, or share it as you would any other photo.

More details

1. How to take a screenshot on your iPhone, iPad, and iPod touch
   

Record the Screen (iOS 11 or later)

• Follow Apple’s guide: How to record the screen on your iPhone, iPad, or iPod touch

Windows

Windows 7

• Use the PrintScreen key

• Or use the Snipping Tool

Windows 8 / 8.1 / 10

• Use the PrintScreen key

• Or use the Snipping Tool

Windows 10 – Record Video

• Use the Xbox Game Bar

More details

• Take a screenshot (Windows 7)

• Take a screenshot (Windows 8)

macOS

Take Screenshots or Screen Recordings

• Apple guide: Take a screenshot on your Mac

• Apple guide: Take screenshots or screen recordings on Mac

Important Note

Do not use Mac Mail to send screenshots. It compresses and reduces the image size. Instead, use alternatives such as:

• Webmail (Gmail, Yahoo, Outlook.com, etc.)

• MS Outlook or Thunderbird

• A cloud service such as iCloud, Google Drive, Dropbox, OneDrive, or Box.