Popular Articles
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...
SplashID Safe 8.4.x - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your 8.4.x Desktop, mobile, and/or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working ...
How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
Recent Articles
How to fix some 9.5.x apps not being able to login after change of password or email ID?
Unlike with older 8.4.x apps, with new 9.5.x apps before you change email ID or password in/via one 9.5.x app, you must logout of all other 9.5.x apps. If you did not do that, one or more of your 9.5.x apps may fail to login after change of email ID ...
How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...
How to fix 9.4.x/8.4.x iPhone/iPad app Face ID not working?
PROBLEM: Despite being enabled, Face ID is not working for 9.4.x/8.4.x iPhone/iPad app. Or, it is disabled and trying to enable it does not work, or it works for a bit and then stops. How do I fix this, please? SOLUTION: 1) Please try this first: ...
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...