If you have subscribed to SplashID Pro (Yearly, Monthly, or Lifetime) but your apps still show you as unlicensed, the issue may be with how the subscription was processed. Below are the most common purchase scenarios and how to resolve them.
If you subscribed through the SplashID Safe iOS/iPadOS app but the apps still show as not licensed:
Apple iTunes may not have registered your subscription properly with our system.
Please contact us at support@splashid.com with the subject line: “iTunes failed to subscribe me”. You may also submit a support case at SplashID Help Center.
For faster resolution, include proof of payment such as:
A screenshot of your SplashID Pro subscription status.
Save the Apple email receipt as an EML or PDF file and attach it to your email.
Be sure to send the request from (or include) the same email address used in your SplashID Safe account. Note that your iTunes/App Store email may differ from your SplashID Safe account email.
If you purchased a Monthly or Yearly subscription directly from SplashData but the apps show you as unlicensed:
Please submit a support case at SplashID Help Center. Use the subject line: “SplashData Yearly failed to subscribe me” or “SplashData Monthly failed to subscribe me”.
Include the following information:
The exact email address used in SplashID apps.
The email address associated with your payment.
Any old or changed email IDs, if applicable.
The invoice number received via email, if available.
Payment details: card type (Visa, MasterCard, Amex, etc.), last 4 digits, expiration date, cardholder name, and amount charged. (Do not share the full card number.)
If you purchased a Monthly or Yearly subscription through the Google Play Store but are still shown as unlicensed:
Submit a support case at SplashID Help Center. Use the subject line: “Google Play Store Yearly failed to subscribe me” or “Google Play Store Monthly failed to subscribe me”.
Provide the following:
The email address used for SplashID apps.
The Google Play Store email address used for payment.
Any old or changed email IDs, if relevant.
If you have a different license type such as:
Lifetime Key Safe license
Lifetime Gift license
Lifetime license purchased via partner sites (StackSocial, Android Central, etc.)
…and activation fails or apps still show you as unlicensed:
Submit a support case at SplashID Help Center. Use the appropriate subject line such as “Lifetime Key Safe license issue”, “Lifetime Gift activation issue”, or “StackSocial Lifetime activation issue”.
Include details such as:
The email address used in SplashID apps.
The activation text/code.
The exact error messages displayed, if any.
Most licensing issues occur because the subscription is not automatically synced across systems. By providing proof of purchase and your account details to our support team, we can quickly activate your subscription manually and ensure your SplashID Pro account is licensed properly.