Fix SplashID Safe Cloud Sync Issues – Step-by-Step Troubleshooting

SplashID Safe Cloud sync isn't working properly for me

This guide explains how to troubleshoot issues with Cloud Sync in SplashID Safe. Please note that these steps apply to Cloud Sync only.

If you are using WiFi Sync and facing issues, these steps will not help. Please submit a support case, and our team will assist you.

Step 1: Restart the App

  • Lock the SplashID Safe app.

  • Exit the application completely.

  • Relaunch the app and log in again.

Step 2: Verify Email Address

  • Ensure that the email address used in the SplashID Safe client app matches the one used for the Web App login.

Step 3: Check Data in the Cloud

  • Log in to the SplashID Web App using a web browser (Safari on Mac, Edge or Internet Explorer on Windows, Chrome, Firefox, or Opera).

  • Confirm that your records are present and accurate. If the data looks good in the cloud, the issue is likely local on your device.

Step 4: Clear Local Data or Reinstall the App

If your data is correct in the cloud, clear the local data from your device and log in again so the app can pull fresh data from the cloud.

  • Windows: Go to Settings > Account Settings > Logout, confirm, and then log back in.

  • Mac: Use the File menu > Logout, confirm, then wait at least 10 seconds before reopening the app and logging back in.

  • Android: Delete and reinstall the app from the Google Play Store, then log in with the same email.

  • iPhone & iPad: Delete and reinstall the app from the iOS App Store, then log in with the same email.

Once you complete these steps, your SplashID Safe app will re-sync with the cloud and should work normally again.

Step 5: Contact Support if Needed

If the above steps do not resolve your Cloud Sync issue, or if you have any other questions, please support@splashid.com, and we will help you as soon as possible.


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