How to Fix Sync Mismatch Issues in SplashID Safe?

SplashID Safe 8.4.x - How to check for Local only records

If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your 8.4.x Desktop, mobile, and/or Web apps does not match, some records may be missing due to sync issues.

Why Records May Not Match?

When sync is working properly, all your SplashID Safe 8.4.x apps (and the 8.4.0 Web app if you use Cloud Sync) should show the same number of records. If they do not, this indicates an out-of-sync condition.

A common reason for this problem is having one or more records marked as Local Only. These records are stored only on the device where they were created and will not sync to other apps or to the Web app. This behavior is by design.

How to Check for Local Only Records?

  1. Log in to each of your SplashID Safe 8.4.x Desktop and mobile apps.

  2. Set the filter to All Categories/All Types, with Search box above that empty (cleared), so all records show.

  3. Now from the Categories filter, select Local only.   

     

    • If no records appear, none are set to Local Only.

    • If records do appear, those are Local Only.

        To sync them across devices, edit each record individually and uncheck the Local only attribute. Then Save changes for each record.

      4. When done, click/tap the Local only filter box and change it back to All Categories to view all your data again.

Important Notes

  • No need to check 8.4.0 Web app for Local only records, as it lacks the Local only feature.

  • If you intentionally set some records as Local Only (for example, to keep them only on your phone/tablet app or only on your Desktop app), you can leave them that way.

  • Be aware that this can increase the risk of data loss. To protect your data, regularly back up each app manually.

Still Having Issues?

If the steps above do not resolve your sync mismatch, or if you need further assistance, please contact our support team: