WiFi Sync
SplashID Safe 8.4.x Mac Desktop app crash on WiFi Sync
PROBLEM: When I try to WiFi Sync between latest 8.4.x iPhone/iPad app and 8.4.x Mac Desktop app, Mac Desktop app crashes. Trying again causes a crash again. Why does it happen, and how to solve it, please? SOLUTION: This crashing on WiFi Sync is a ...
Reset SplashID Safe iOS - WiFi sync
If you have good records in your SplashID Desktop app for Mac or Windows, you can reset your SplashID iOS app and restore data from the desktop app by following these steps. Steps to Reset and Restore Delete the SplashID iOS app and reinstall it from ...
Reset SplashID Safe Android - WiFi sync
If you have data stored in your SplashID Desktop app, you can reset your SplashID Android app and restore data from the desktop app by following these steps. Steps to Reset and Restore Delete the SplashID Android app and reinstall it to wipe all ...
SplashID Safe 8.4.x -- WiFi Sync troubleshooting suggestions
If your SplashID Safe iOS or Android app is unable to sync with the PC or Mac Desktop app over WiFi, there are several possible causes. Below are the most common issues and steps to resolve them. Basic Steps to Try First Exit both the mobile and ...
How to sync data back from 8.4.x mobile app via CLEAN reinstall - Mac Desktop (WiFi Sync)
If your SplashID Safe 8.4.x Mac Desktop app is not working properly (crashes, won’t accept your password, or shows the wrong email ID), you can restore your data from the mobile app by performing a clean reinstall of the Mac Desktop app and then ...
Recent Articles
How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...
How to fix 9.4.x/8.4.x iPhone app Face ID not working?
PROBLEM: Despite being enabled, Face ID is not working for 9.4.x/8.4.x iPhone app. Or, it is disabled and trying to enable it does not work, or it works for a bit and then stops. How do I fix this, please? SOLUTION: 1) Please try this first: ...
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name, or the account was ...