WiFi Sync
SplashID Safe 8.4.x Mac Desktop app crash on WiFi Sync
PROBLEM: When I try to WiFi Sync between latest 8.4.x iPhone/iPad app and 8.4.x Mac Desktop app, Mac Desktop app crashes. Trying again causes a crash again. Why does it happen, and how to solve it, please? SOLUTION: This crashing on WiFi Sync is a ...
Reset SplashID Safe iOS - WiFi sync
If you have good records in your SplashID Desktop app for Mac or Windows, you can reset your SplashID iOS app and restore data from the desktop app by following these steps. Steps to Reset and Restore Delete the SplashID iOS app and reinstall it from ...
Reset SplashID Safe Android - WiFi sync
If you have data stored in your SplashID Desktop app, you can reset your SplashID Android app and restore data from the desktop app by following these steps. Steps to Reset and Restore Delete the SplashID Android app and reinstall it to wipe all ...
SplashID Safe 8.4.x -- WiFi Sync troubleshooting suggestions
If your SplashID Safe iOS or Android app is unable to sync with the PC or Mac Desktop app over WiFi, there are several possible causes. Below are the most common issues and steps to resolve them. Basic Steps to Try First Exit both the mobile and ...
How to sync data back from 8.4.x mobile app via CLEAN reinstall - Mac Desktop (WiFi Sync)
If your SplashID Safe 8.4.x Mac Desktop app is not working properly (crashes, won’t accept your password, or shows the wrong email ID), you can restore your data from the mobile app by performing a clean reinstall of the Mac Desktop app and then ...
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Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in April 2026. SplashID Pro 9 Versions Windows: 9.4.8 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Recent Articles
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name --> * On Windows Complete ...
How the 'Snapshot' Setting Works in 9.4.8+ apps
How the 'Snapshot' Setting Works The Snapshot setting is a built-in security and privacy feature designed to protect the user's sensitive information (like passwords and secure records) from being captured by unauthorized apps. This feature is ...
(Cloud Sync) How to force sync data from 8.4.x mobile/Desktop apps to the 8.4.0 Cloud/Web app
While using Cloud Sync, if one of your 8.4.x Desktop or mobile apps has full, recent data and the other 8.4.x apps (including 8.4.0 Web app) do not, here is how to force sync the full, recent data over to 8.4.0 Web app + other apps --> SplashID Safe ...
WiFi Sync: My Other Devices
WiFi Sync: My Other Devices Lists all your trusted devices for WiFi sync, along with any new devices discovered on the network. Refresh Click the refresh icon to re-scan the network and refresh the list of available devices. It looks for devices that ...