General
App permissions in iPhones, iPads and Macs
Summary Permission Type iPhone / iPad Mac Files & Folders Settings → App → Files/Folders Privacy & Security → Files and Folders Local Network Privacy & Security → Local Network Network → Firewall → Options Location Privacy & Security → Location ...
How to Clear Cache and Cookies in Your Web Browsers (Desktop & Mobile)?
Clearing cache and cookies helps fix website loading issues, protects your privacy, and improves performance. This guide explains how to clear cache and cookies in Chrome, Firefox, Safari, Microsoft Edge, and Opera on desktop and mobile devices, with ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Taking Screenshots or Videos on Windows, macOS, iOS, and iPadOS
To help diagnose app problems, SplashData support may ask you to send a screenshot or a video from your computer or mobile device. Below are instructions for each platform. iPhone, iPad, and iPod Touch Take a Screenshot Hold down the top (On/Off) ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
Popular Articles
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
How to check 8.4.x apps versions
Please note the latest versions and full release notes are available here: SplashID Safe Release Notes Here is a shorter list of current latest versions for all platforms + their system requirements What are the current versions of SplashID and what ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in October 2025. SplashID Pro 9 Versions Windows: 9.4.0 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...