These steps explain how to do a full reinstall (also called a “clean reinstall”) of the SplashID Desktop app for Windows. The instructions apply to the older 7.2.4 Windows Desktop app.

Step 1: Backup Your Data

Before reinstalling, make sure you back up your data:

• In the SplashID Desktop app, click the SplashID icon in the top-left corner to open the main menu.

• Select Backup to save your data to a VID file.

If you already have a VID file backup, or if your records are safe on the mobile app or Web app, you can skip this step.

Step 2: Uninstall the App

• Exit the SplashID Desktop app if it is currently running.

• Uninstall the SplashID Desktop app from the Windows Control Panel, the same way you uninstall any other program.

Step 3: Rename the Data Folder

• Go to \Documents\SplashData\SplashID\.

• Rename this folder to \Documents\SplashData\SplashID.old.

This hides the folder from the desktop app but preserves the old data in case it needs to be restored.

Step 4: Clean the Windows Registry

• Open the Run dialog from the Start Menu or by pressing Windows Key + R.

• Type regedit and press Enter. Approve any UAC prompts.

• In the Registry Editor, navigate to:
  HKEY_CURRENT_USER/Software/SplashData/

• Delete the folder named SplashID Desktop.

• Exit the Registry Editor.

Step 5: Reinstall the App

• Download the SplashID Desktop 7.2.4 installer here: Download SplashID 7.2.4 for Windows.

• Install the app and log back into your SplashID account.

Step 6: Restore Your Data

• If you use Web/Cloud Sync, your data will automatically sync back into the reinstalled desktop app.

• If you do not use Cloud Sync:

  • Delete any sample records from the desktop app.

  • Import your data from the VID backup file, or

  • Sync data from a mobile app, with the sync option set to Device overwrites desktop for the first sync.

After this process, the desktop app should be restored and functioning normally.