Complete Reinstall of SplashID 7.x Windows Desktop App

Complete reinstall - Windows PC (SplashID 7.x)

These steps explain how to do a full reinstall (also called a “clean reinstall”) of the SplashID Desktop app for Windows. The instructions apply to the older 7.2.4 Windows Desktop app.

The latest available version is 8.1.1, but these directions are specific to version 7.x.

Step 1: Backup Your Data

Before reinstalling, make sure you back up your data:

  • In the SplashID Desktop app, click the SplashID icon in the top-left corner to open the main menu.

  • Select Backup to save your data to a VID file.

If you already have a VID file backup, or if your records are safe on the mobile app or Web app, you can skip this step.

Step 2: Uninstall the App

  • Exit the SplashID Desktop app if it is currently running.

  • Uninstall the SplashID Desktop app from the Windows Control Panel, the same way you uninstall any other program.

Step 3: Rename the Data Folder

  • Go to \Documents\SplashData\SplashID\.

  • Rename this folder to \Documents\SplashData\SplashID.old.

This hides the folder from the desktop app but preserves the old data in case it needs to be restored.

Step 4: Clean the Windows Registry

  • Open the Run dialog from the Start Menu or by pressing Windows Key + R.

  • Type regedit and press Enter. Approve any UAC prompts.

  • In the Registry Editor, navigate to:
    HKEY_CURRENT_USER/Software/SplashData/

  • Delete the folder named SplashID Desktop.

  • Exit the Registry Editor.

Step 5: Reinstall the App

Step 6: Restore Your Data

  • If you use Web/Cloud Sync, your data will automatically sync back into the reinstalled desktop app.

  • If you do not use Cloud Sync:

    • Delete any sample records from the desktop app.

    • Import your data from the VID backup file, or

    • Sync data from a mobile app, with the sync option set to Device overwrites desktop for the first sync.

After this process, the desktop app should be restored and functioning normally.

    • Related Articles

    • Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)

      This guide explains how to perform a full or “clean” reinstall of the SplashID Safe 8.4.1 Desktop app for Windows. Before starting, when you open the PC Desktop app you should see the Login screen with your email address filled in. Your own email ...
    • Complete reinstall Windows (SplashID 6.x)

      Thanks for contacting us. Please backup your data from SplashID Desktop to a vID file. (click the SplashID icon in top left to open the main/Application menu > Backup) Then exit SplashID Desktop PC app. Then rename \Documents\SplashData\SplashID\ to ...
    • How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac

      QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app working ...
    • SplashID Safe 8.4.x - force a sync from PC Desktop app to Web

      If your SplashID Safe 8.4.x Windows PC Desktop app has the latest and correct data and you need to push it up to the SplashID Web app (Cloud Sync), follow the steps below. Steps to Force Sync from Windows PC Desktop to Web App Log in to the latest ...
    • SplashID PC Desktop 8.3.x - Middle pane missing

      Issue In the SplashID Windows PC Desktop app (version 8.3.x), the middle pane containing the record list and search box may sometimes be missing. This issue does not affect older versions such as 7.2.4. The cause is still being investigated, and a ...