How to Force Sync from SplashID Safe iOS/iPadOS to Web App (8.4.x Guide)?

SplashID Safe 8.4.x - force a sync from iOS/iPadOS app to Web

If your SplashID Safe 8.4.x iOS or iPadOS app has the latest, complete, and correct data, and you want that data to sync to the SplashID 8.4.0 Web app, follow the steps below to force a sync.

Method 1: Force Sync by Switching Sync Modes

  1. Log in to the SplashID Safe 8.4.x iOS/iPadOS app on your iPhone, iPad, or iPod Touch.

  2. Back up your data for safety:

    • Go to All Types (default on iPad).

    • Open Settings > Send Records > Select All > Send > Email as vID. Email the backup to yourself and store it securely.

    • Optional: If you use iTunes or Finder on macOS Catalina or newer, perform a sync to create another backup. You can also export a vID to iTunes or back up to Dropbox.

  3. Go to Settings > Account Summary & Sync Method and change the sync option to Local WiFi sync only. Confirm the change.

  4. Exit back to the record list.

  5. Go to Settings > Account Summary & Sync Method again and switch back to Cloud sync. Confirm the change.

  6. Exit back to the record list.

  7. Pull down on the record list to start a sync with the cloud and wait until it completes.

  8. Log in to the Web app at https://splashid.com/login using the exact same email address (in lowercase) as on your iOS/iPadOS app.

    • Use a desktop browser such as Chrome, Safari (Mac), Firefox, Edge, Opera, or Brave. Do not use the mobile browser for this step.

  9. If needed, log out and back in to any 8.4.x PC/Mac desktop apps, or delete and reinstall secondary mobile apps, then log in again.

Method 2: Upload All Records to the Cloud

If Method 1 does not work, follow these steps:

  1. On your iOS/iPadOS device, open the SplashID Safe 8.4.x app.

  2. Go to Settings > Sync Troubleshooting (in the Account section).

  3. Select Upload All Records to Cloud and wait for the operation to finish.

  4. Log in to the Web app at https://splashid.com/login with the same account email in lowercase. You should now see your data.

  5. As with Method 1, you may need to log out and back in on desktop apps or reinstall mobile apps.

Additional Support

If neither method works or if the sync only partially completes, please contact the SplashID support team:


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