How to Reset Types and Categories in SplashID Safe 8.x for Cloud Sync Users?

SplashID Safe 8.x - Reset TYPES and Categories for Cloud Sync users

Issue

If your SplashID Safe 8.4.x apps show corrupted Types, field names, or Categories but the actual record contents are still fine, and you are using Cloud Sync, you can reset them to defaults.

Solution

The solution is to reset the Types and Categories to the ones provided by SplashID Safe.

This method works only for Cloud Sync users (not for WiFi Sync or No Sync).

Step 1: Backup Your Data

  • Export all current data in the SplashID Safe Mac/PC Desktop app to a vID file/folder.

    • On Mac: Use the File menu in the top menu bar.

    • On Windows: Use the main/Application menu in the top left.

  • Save the exported file in a safe location.

Step 2: Log in to the Web App

Step 3: Reset Types and Categories

  • Go to the Account page in the left menu.

  • Under Maintenance, click the small blue Reset (two arrows) icon labeled “Reset SplashID types and categories.”

Step 4: Confirm the Reset

  • A window will display the default 2 Categories and 17 Types that your account will be reset to.

  • Click the blue Reset button to confirm.

Step 5: Verify the Reset

  • In the Web App, go to Edit Types and Edit Categories to ensure they are restored to defaults.

  • Sync your devices and check that the reset applies across all SplashID Safe apps (Desktop and Mobile).

Default Categories and Types

Resetting restores the default SplashID sets, without affecting your custom-defined ones.

  • Categories: Business, Personal

  • Types: Addresses, Bank Accounts, Clothes Size, Combinations, Credit Cards, Email Accounts, Files, Frequent Flyer, Identification, Insurance, Memberships, Phone Numbers, Prescriptions, Serial Numbers, Servers, Vehicles, Web Logins

Troubleshooting

If corrupted Types, field names, or Categories remain after the reset, or if you encounter any issues, please contact support:

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