Problem

When trying to log in to the SplashID 8.4.x Desktop (PC/Mac) or Mobile app, you may see one of the following issues:

• Correct password being rejected

• “Temporary Block” error

• “Too Many Requests” error

• “Operating in Offline Mode” error
  

• Fully licensed app asks for a paid license, despite one being present
  

• Next or Sign In button not reacting to clicks/taps for a newly installed 8.4.x Desktop or mobile app

This usually happens when your 8.4.x app(s) is/are temporarily blocked by our Cloudflare firewall protection.

Solution

Step 1: Restart Devices and Network

• Restart your computer, phone, or tablet.

• Restart your WiFi router and/or cable modem by unplugging it from power for 10–15 seconds, then reconnecting.

• Alternatively, restart the router/modem from the Admin Panel (if you have access).

• If you cannot restart the router/modem, skip this step.

Step 2: Check Network Settings

• Disconnect or disable extra network interfaces, such as VPNs or Bluetooth connections.

Step 3: Collect IP Information

If the issue continues:

1. On each affected device, visit https://www.whatismyip.com/.

2. Copy the IP address shown and paste it directly into your support ticket.

3. If copying is not possible, take a screenshot of the IP address instead.

Step 4: Submit a Support Ticket

• Go to SplashID Support – New Ticket.

• Include your IP address information:

  • Paste the copied IP address into the ticket description, or

  • Attach screenshots if you could not copy it.

  • If you have multiple devices, you can:

    • Combine screenshots into a ZIP file, or

    • Copy them into a Word (.docx) or PDF file and attach it.
      

Step 5: What to do as a temporary workaround?