SplashID Safe | Mobile | Knowledge Base

Mobile
SplashID Safe 8.x mobile apps - Backup/Restore options
The information below applies to the latest SplashID Safe 8.4.x mobile apps and was last updated in November 2025. Our SplashID Safe mobile apps and desktop apps support several ways to backup and restore your data. Options depend on your platform ...
SplashID iOS app - Export in Airplane mode and recover via iTunes
If you cannot access your SplashID records and can only sign in to the SplashID Safe iOS/iPadOS app while in Airplane mode, this may be due to a failed password change or an undetected issue. You can still recover your data by exporting it to a vID ...
SplashID Safe 8.4.x iOS - Enabling Touch ID/Face ID login and troubleshooting issues with it
Enabling Touch ID or Face ID In SplashID Safe 8.4.x for iPhone and iPad, you can enable biometric login through the app’s settings: Go to SplashID > Menu > Settings > Touch ID. On devices with Face ID, this setting will appear as Face ID. Please note ...
SplashID Safe 8.4.x/9.x iOS/iPadOS app fails/closes and will not run
PROBLEM: After working fine for a while, my SplashID Safe 8.4.x iPhone/iPad/iPod touch app or SplashID Pro 9.x iPhone/iPad/iPod touch app is freezing and/or crashing/closing when I try to run it, going back to the iOS/iPadOS device Home screen, or is ...
Why does SplashID Safe 8.4.x for Android require permission to access my Contacts, Camera, Photos and do Phone call functions?
Android Permissions in SplashID Explained Our SplashID Safe 8.4.x Android mobile app needs the user to grant permissions for the app to function properly. Please note these permissions have been used since the first release of SplashID Safe Android ...

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Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in December 2025. SplashID Pro 9 Versions Windows: 9.4.2 (Windows 10 or Windows 11 with Microsoft ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
How to check 8.4.x apps versions
Please note the latest versions and full release notes are available here: SplashID Safe Release Notes Here is a shorter list of current latest versions for all platforms + their system requirements What are the current versions of SplashID and what ...

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Are holiday promotion offers for SplashID Safe also valid for SplashID Pro 9?
Yes. They are valid. The promotion offers are limited time offers that are available for existing users of SplashID Safe and SplashID Pro 9 users during the Black Friday/Cyber Monday season, and during the year end Christmas holidays. You will ...
Where to Buy a License for SplashID Pro 9?
You can purchase a license through one of the following methods depending on your device. 1. SplashID Website To buy directly from SplashID: Visit the SplashID website and fill in the purchase form Enter your personal and payment details Optional: ...
Understanding SplashID Pro 9 Personal Licenses
SplashID Pro 9 can be used for free on multiple devices when you first create your account. This free mode is ideal for exploring the app, but it includes a few limitations and does not provide the full Pro experience. You can upgrade to a Pro ...
Displaying WiFi Network Name (SSID) in apps
The WiFi Network SSID is the name of the WiFi service broadcasting from your router. This is independent of the 'WiFi Sync' functionality. If your device is successfully connected to a WiFi network, the app will display Connected to WiFi. This ...
App permissions in iPhones, iPads and Macs
Summary Permission Type iPhone / iPad Mac Files & Folders Settings → App → Files/Folders Privacy & Security → Files and Folders Local Network Privacy & Security → Local Network Network → Firewall → Options Location Privacy & Security → Location ...

SplashID Safe | Mobile | Knowledge Base

Mobile

SplashID Safe 8.x mobile apps - Backup/Restore options

SplashID iOS app - Export in Airplane mode and recover via iTunes

SplashID Safe 8.4.x iOS - Enabling Touch ID/Face ID login and troubleshooting issues with it

SplashID Safe 8.4.x/9.x iOS/iPadOS app fails/closes and will not run

Why does SplashID Safe 8.4.x for Android require permission to access my Contacts, Camera, Photos and do Phone call functions?

Popular Articles

Contact Email addresses by department + Contact Form

What are the current versions of SplashID and what are the system requirements?

Basic info on SplashData and its products/services

Unlocking / unblocking your SplashID Safe/SplashID Pro account

How to check 8.4.x apps versions

Recent Articles

Are holiday promotion offers for SplashID Safe also valid for SplashID Pro 9?

Where to Buy a License for SplashID Pro 9?

Understanding SplashID Pro 9 Personal Licenses

Displaying WiFi Network Name (SSID) in apps

App permissions in iPhones, iPads and Macs