General topics
SplashData Support Site - TLS 1.0 browsers obsoleted and no longer supported
Please note as of Feb 28th 2018, our Support Site will not support access via certain older computers/mobile devices any more. (this is located at: http://support.splashdata.com/ and can be reached via clicking Support link on the main SplashData.com ...
How do I downgrade to SplashID Safe version 6.2?
1. Export a backup of your data from at least one of your SplashID Safe apps. Windows: App menu > Backup Mac: File menu > Backup iPhone/iPad > Settings > Send Records Android > Settings > Backup 2. Uninstall version 7 from the device or computer. On ...
SplashID Safe Lifetime/Lifetime Gift payments not working
PROBLEM: I am trying to purchase a Lifetime license/Lifetime Gift license from the November 2022 discounted offers, but after trying to pay with all fields filled in properly, the page gets blanked out (all fields cleared) or I get an Error 500. How ...
SplashID Safe Mac Desktop - 64-bit and macOS 10.13/10.14 and 10.15 Catalina support
Status of SplashID Safe Mac Desktop app 64-bit support (Last updated: November 2019) Question #1: Does the current SplashID Safe Mac Desktop app version 8.2.0 run on macOS 10.13 High Sierra, macOS 10.14 Mojave and latest macOS 10.15 Catalina, ...
Error loading the SplashID plugin for Safari on Mac OS X 10.8 (Mountain Lion) [Migration Draft]
Unfortunately, the SplashID plugin for Safari is not compatible with the Safari version (6.0) in Mac OS X 10.8 (Mountain Lion) at this time. We are developing a new version of the plugin that will be compatible, and it will be available in a future ...
How do I switch from web client to admin panel and vice versa?
To get to SplashID Safe for Teams Admin application: 1) Sign in to your SplashID Safe account: https://www.splashid.com/login.php 2) At the bottom left corner of the web client, if you are an Admin, you will see an option to 'Switch to admin panel' ...
How do Group and User permissions work?
Groups: In SplashID Safe for Teams, a group has access to a shared set of records. You can assign users that have access to a group. Users: While creating a user or editing a user account, you can assign the groups the user has access to.
Reset SplashID Safe 6.x activation
Thanks for contacting us. I have reset the activation status for the email address xxxxxxxxxxxxx so you can activate SplashID Desktop 6.2 TWO more times. Please can you quit the Desktop app and try this again. Please tell me if that helps, or not. ...
Where can I find SplashID Safe for Teams end user guide?
You can find it on our support portal - http://support.splashdata.com/customer/portal/articles/1500729-user-guides
SplashID Safe Mac - Safari error
If you get an error mentioning SplashID Safe when you run Safari on your Mac, this may be due to an incompatible version of the SIMBL plugin that was installed by an earlier version to support the SplashID plugin for Safari. Please download and run ...
Where can I download desktop and mobile end user clients of SplashID Safe for Teams ?
Yes, SplashID Safe for Teams is available on Windows, Mac, iOS and Android. You can download the applications from https://www.splashid.com/teams.php
Escalate
In order to better assist you, I am going to escalate this support case to the next level. Someone will get back to you shortly.
SplashShopper iPhone - WiFi Sync troubleshooting
Here are some possible reasons for SplashShopper iOS WiFi sync not working: 1. The desktop app is not running, or it is in a locked state. Login to the SplashShopper Desktop app, and make sure no additional windows are open, just the main window. 2. ...
SplashID Safe User Guides
The latest SplashID Safe user guides for the apps are listed below. User guides home Android iOS and iPadOS macOS Web Windows SplashID Safe apps have release versions named as 8.x.y
Replaced registration codes with email addresses
Thank you for contacting us. We have replaced registration codes with email addresses to activate SplashID in version 6 and higher. So please follow the setup wizard and enter the email address that you used while purchasing to activate SplashID. ...
SplashID iOS app records not synching to the cloud
This is an issue with SplashID Safe iOS app we're investigating and we'll be releasing a fix as soon as possible. In the meantime... Do you know which records are missing? If so, use these steps to export (only) the missing records: 1. Go to the side ...
What are my options for using SplashID Safe in my business?
There are three options for deploying SplashID Safe available for business customers: - SplashID Safe for Teams (a cloud based SaaS solution) - SplashID Safe Enterprise Edition (self-hosted solution) - Volume license of consumer version SplashID Safe ...
What happened to my other SplashID Safe Desktop app users after upgrade?
Please note SplashID Safe Desktop app versions 7 & 8 do not allow multiple user databases at the same time. If you are using SplashID Safe Cloud Sync, you can logout, via the File menu, then login as a different user. The Mac user data was migrated ...
How to enable the iOS Safari extension for SplashID
SplashID extension in iOS Safari is enabled in this way: 1. Open Safari 2. Tap the Share button at the bottom of the screen 3. In the 2nd row of Share options, tap the More button on the far right 4. Enable SplashID 5. Now tap the SplashID icon and ...
When I do a desktop overwrites handheld sync, my mobile data is wiped out.
This is a known issue and it's being worked on. In the meantime, you can achieve a desktop overwrites handheld sync by doing the following: 1. Delete the mobile app from the device 2. Reinstall it from the app store. 3. Sign in with the same email as ...
Subscribed to Cloud with wrong email address
Thanks for contacting us again. I have now added 1 year of credit for your account XXX into our subscription system. Now you just need to enter billing info for the subscription to get it activated. Please note you won't be charged since I added the ...
Norton is quarantining the SplashData installer
Norton's overzealous "Download Intelligence" has flagged some of our installers as potential dangers. We're not sure why, especially when we have digitally signed our installers to positively identify the installer as secure. In any case, we have ...
SplashShopper 3.2 iOS app crash on launch
We have received several reports of SplashShopper iPhone app version 3.2 crashing on launch for users that are updating from version 3.1. While we are not able to reproduce the issue yet, we decided to remove the app from the store until we could ...
Null user in SplashID Desktop login window
--- Service outage --- We had a service outage on one of our multiple servers for a few hours this morning that affected many SplashID Safe Personal Edition users. Service should be back up for all users as of 8:20 am Pacific time on 2/4/2014. We ...
SplashID asks for permission to access Contacts and Calendars. Why?
Contacts Access - this is not really access to the contacts so much as access to the phone application so that we can dial a number that is specified in a SplashID record as a phone number. Not sure why the alert calls that Contacts access. It's ...
SplashID Safe iPhone - iOS 8 and the login screen
There is a minor issue in the login screen of SplashID Safe iOS app on iOS 8. When switching between the ABC and 123 input methods, the keyboard doesn't update on the switch as it should. We are going to fix this asap. In the meantime, there is an ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in October 2025. SplashID Pro 9 Versions Windows: 9.4.0 (Windows 10 or Windows 11 with Microsoft ...
How to check 8.4.x apps versions
Please note the latest versions and full release notes are available here: SplashID Safe Release Notes Here is a shorter list of current latest versions for all platforms + their system requirements What are the current versions of SplashID and what ...