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SplashID Safe 8.4.x -- Cloudflare firewall protection block
Problem When trying to log in to the SplashID 8.4.x Desktop (PC/Mac) or Mobile app, you may see one of the following issues: Correct password being rejected “Temporary Block” error “Too Many Requests” error "An error occurred while communicating with ...
How to change your SplashID Safe 8.x account password?
All SplashID Safe 8.4.x apps — Desktop, Mobile, and Web — share the same password. You only need to change the password in one app, and it will sync automatically to the others. When you quit and relogin (or lock and unlock on mobile), the new ...
How do I change my account email address in SplashID Safe 8.x?
You can change your account email address directly from the SplashID Safe 8.4.x mobile apps. Steps to Change Email On iOS/iPadOS: Tap Menu (top left) → Settings → Change Email On Android: Tap Menu (top left) → Settings → Account Info → Change Email ...
SplashID Safe Cloud Sync login - 2-factor code not received
How 2-Factor Authentication Works? If you have enabled 2-Factor Authentication, you will receive a special authorization code every time you log in to SplashID Safe on a new computer, mobile device, or web browser. For web access, you will be asked ...
Can't login to SplashID Safe 8.4.x Web app in WiFi Sync/No Sync modes
If you use our SplashID Safe 8.x apps in Cloud Sync mode, you can also use our Web app to view and edit your SplashID Safe data from any PC/Mac/Linux/Chromebook/etc computer with Internet access, using the same SplashID Safe password you use for the ...
Forgot SplashID Safe 8.x account password
If you forget or misplace your SplashID Safe 8.x password and enter the wrong password 10 times, your account will be locked. This is a security measure to protect your records. Unlocking your account If you contact us directly, we can unlock your ...
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
Recent Articles
How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...
How to fix 9.4.x/8.4.x iPhone app Face ID not working?
PROBLEM: Despite being enabled, Face ID is not working for 9.4.x/8.4.x iPhone app. Or, it is disabled and trying to enable it does not work, or it works for a bit and then stops. How do I fix this, please? SOLUTION: 1) Please try this first: ...
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name, or the account was ...