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SplashID Safe 8.4.x -- Cloudflare firewall protection block
Problem When trying to log in to the SplashID 8.4.x Desktop (PC/Mac) or Mobile app, you may see one of the following issues: Correct password being rejected “Temporary Block” error “Too Many Requests” error "An error occurred while communicating with ...
How to change your SplashID Safe 8.x account password?
All SplashID Safe 8.4.x apps — Desktop, Mobile, and Web — share the same password. You only need to change the password in one app, and it will sync automatically to the others. When you quit and relogin (or lock and unlock on mobile), the new ...
How do I change my account email address in SplashID Safe 8.x?
You can change your account email address directly from the SplashID Safe 8.4.x mobile apps. Steps to Change Email On iOS/iPadOS: Tap Menu (top left) → Settings → Change Email On Android: Tap Menu (top left) → Settings → Account Info → Change Email ...
SplashID Safe Cloud Sync login - 2-factor code not received
How 2-Factor Authentication Works? If you have enabled 2-Factor Authentication, you will receive a special authorization code every time you log in to SplashID Safe on a new computer, mobile device, or web browser. For web access, you will be asked ...
Can't login to SplashID Safe 8.4.x Web app in WiFi Sync/No Sync modes
If you use our SplashID Safe 8.x apps in Cloud Sync mode, you can also use our Web app to view and edit your SplashID Safe data from any PC/Mac/Linux/Chromebook/etc computer with Internet access, using the same SplashID Safe password you use for the ...
Forgot SplashID Safe 8.x account password
If you forget or misplace your SplashID Safe 8.x password and enter the wrong password 10 times, your account will be locked. This is a security measure to protect your records. Unlocking your account If you contact us directly, we can unlock your ...
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
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Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in April 2026. SplashID Pro 9 Versions Windows: 9.4.8 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
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WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name --> * On Windows Complete ...
How the 'Snapshot' Setting Works in 9.4.8+ apps
How the 'Snapshot' Setting Works The Snapshot setting is a built-in security and privacy feature designed to protect the user's sensitive information (like passwords and secure records) from being captured by unauthorized apps. This feature is ...
(Cloud Sync) How to force sync data from 8.4.x mobile/Desktop apps to the 8.4.0 Cloud/Web app
While using Cloud Sync, if one of your 8.4.x Desktop or mobile apps has full, recent data and the other 8.4.x apps (including 8.4.0 Web app) do not, here is how to force sync the full, recent data over to 8.4.0 Web app + other apps --> SplashID Safe ...
WiFi Sync: My Other Devices
WiFi Sync: My Other Devices Lists all your trusted devices for WiFi sync, along with any new devices discovered on the network. Refresh Click the refresh icon to re-scan the network and refresh the list of available devices. It looks for devices that ...