Desktop
How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac
QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app working ...
Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)
This guide explains how to perform a full or “clean” reinstall of the SplashID Safe 8.4.1 Desktop app for Windows. Before starting, when you open the PC Desktop app you should see the Login screen with your email address filled in. Your own email ...
SplashID Safe 8.x Desktop apps - Backup/Restore options
The information below applies to the latest SplashID Safe 8.4.5/8.4.1 Desktop apps (Mac 8.4.5, PC 8.4.1) and was last updated in August 2025. SplashID Safe Desktop apps (PC and Mac) support both automatic and manual backups. The available options may ...
SplashID PC Desktop 8.3.x - Middle pane missing
Issue In the SplashID Windows PC Desktop app (version 8.3.x), the middle pane containing the record list and search box may sometimes be missing. This issue does not affect older versions such as 7.2.4. The cause is still being investigated, and a ...
My Windows SplashID Desktop app is crashing on launch
Step 1: Rename the Data Folder Open Windows File Explorer (Windows 8.x or higher) or Windows Explorer (for older Windows versions). Browse to Documents\SplashData\ and locate the SplashID folder. Right-click the folder name, choose Rename, and add ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...
How to Update SplashID Safe 8.x Mac Desktop App to the Latest Version?
If you are using SplashID Safe Mac Desktop app version 8.4.4 or older, you may see a prompt that a new version is available. You may be unsure how to update safely without losing your data. As of August 2025, the latest version of the Mac Desktop app ...
Complete reinstall - Windows PC (SplashID 7.x)
These steps explain how to do a full reinstall (also called a “clean reinstall”) of the SplashID Desktop app for Windows. The instructions apply to the older 7.2.4 Windows Desktop app. The latest available version is 8.1.1, but these directions are ...
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Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
How to check 8.4.x apps versions
Please note the latest versions and full release notes are available here: SplashID Safe Release Notes Here is a shorter list of current latest versions for all platforms + their system requirements What are the current versions of SplashID and what ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in October 2025. SplashID Pro 9 Versions Windows: 9.4.0 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...