Desktop
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name, or the account was ...
How to install Splashid Safe 8.4.x PC/Mac Desktop app on a NEW PC/Mac
QUESTION: I changed my Windows or Mac computer with a new one, or reformatted/reinstalled my Windows/macOS and now need to reinstall SplashID Safe 8.4.x Desktop app. What is the correct way to reinstall and get SplashID Safe PC/Mac Desktop app ...
Complete reinstall of SplashID Safe on Windows OS (8.4.x Desktop app)
This guide explains how to perform a full or “clean” reinstall of the SplashID Safe 8.4.2 Desktop app for Windows. Before starting, when you open the PC Desktop app you should see the Login screen with your email address filled in. Your own email ...
SplashID Safe 8.x Desktop apps - Backup/Restore options
The information below applies to the latest SplashID Safe 8.4.5/8.4.2 Desktop apps (Mac 8.4.5, PC 8.4.2) and was last updated in March 2026. SplashID Safe 8.4.x Desktop apps (PC and Mac) support both automatic and manual backups. The available ...
SplashID PC Desktop 8.3.x - Middle pane missing
Issue In the SplashID Windows PC Desktop app (version 8.3.x), the middle pane containing the record list and search box may sometimes be missing. This issue does not affect older versions such as 7.2.4. The cause is still being investigated, and a ...
My Windows SplashID Desktop app is crashing on launch
Step 1: Rename the Data Folder Open Windows File Explorer (Windows 8.x or higher) or Windows Explorer (for older Windows versions). Browse to Documents\SplashData\ and locate the SplashID folder. Right-click the folder name, choose Rename, and add ...
SplashID Safe 8.4.x Mac Desktop App – Missing or Corrupted Data (Cloud Sync)
Some users of SplashID Safe 8.4.x Mac Desktop app may encounter a problem where most or all local data appears missing, corrupted, or duplicated while using Cloud Sync. In most cases, the Web app and mobile apps still show complete and uncorrupted ...
How to Update SplashID Safe 8.x Mac Desktop App to the Latest Version?
If you are using SplashID Safe Mac Desktop app version 8.4.4 or older, you may see a prompt that a new version is available. You may be unsure how to update safely without losing your data. As of May 2026, the latest version of the Mac Desktop app is ...
Complete reinstall - Windows PC (SplashID 7.x)
These steps explain how to do a full reinstall (also called a “clean reinstall”) of the SplashID Desktop app for Windows. The instructions apply to the older 7.2.4 Windows Desktop app. The latest available version is 8.1.1, but these directions are ...
Recent Articles
How to backup 8.4.x Desktop/mobile apps' data + local backups info
Please note regardless of Sync mode used - No Sync/Standalone, WiFi Sync or Cloud Sync - we recommend using at least 1 mobile app and 1 Desktop app, as well as regularly do manual backup of all apps' data. For Desktop apps, backup to a local known ...
How to fix 9.4.x/8.4.x iPhone app Face ID not working?
PROBLEM: Despite being enabled, Face ID is not working for 9.4.x/8.4.x iPhone app. Or, it is disabled and trying to enable it does not work, or it works for a bit and then stops. How do I fix this, please? SOLUTION: 1) Please try this first: ...
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name, or the account was ...