Cloud Sync
(Cloud Sync) How to force sync data from 8.4.x mobile/Desktop apps to the 8.4.0 Cloud/Web app
While using Cloud Sync, if one of your 8.4.x Desktop or mobile apps has full, recent data and the other 8.4.x apps (including 8.4.0 Web app) do not, here is how to force sync the full, recent data over to 8.4.0 Web app + other apps --> SplashID Safe ...
Reset SplashID Safe iOS - Cloud sync
If your SplashID records are intact on the Web app, you don’t need to worry about losing data when deleting the iOS app. You can safely reinstall the app and restore your information from the cloud. Step 1: Verify Your Records Log in to the SplashID ...
SplashID Safe Cloud sync isn't working properly for me
This guide explains how to troubleshoot issues with Cloud Sync in SplashID Safe. Please note that these steps apply to Cloud Sync only. If you are using WiFi Sync and facing issues, these steps will not help. Please submit a support case, and our ...
Reset SplashID Safe Android - Cloud sync
If your SplashID data is safely stored in the cloud, you can reset the Android app without losing your records. Steps to Reset and Restore To be cautious, first create a backup of your data. Use one of the Export or Backup features in the Settings ...
SplashID Safe 8.4.x - force a sync from Android app to Web
If your SplashID Safe 8.4.x Android app has the latest and complete data, you can force a sync so that this data transfers to the SplashID 8.4.0 Web app. Follow the steps below to ensure your Android app data is pushed to the Web. Steps to Force Sync ...
SplashID Safe 8.4.x - force a sync from iOS/iPadOS app to Web
If your SplashID Safe 8.4.x iOS or iPadOS app has the latest, complete, and correct data, and you want that data to sync to the SplashID 8.4.0 Web app, follow the steps below to force a sync. Method 1: Force Sync by Switching Sync Modes Log in to the ...
SplashID Safe 8.4.x - force a sync from Mac Desktop to Web
If your SplashID Safe 8.4.x Mac Desktop app has the latest and correct data, and you need it to sync to the 8.4.0 Web app, follow the steps below to force a sync. Steps to Force Sync from Mac Desktop to Web App Log in to the latest version of ...
SplashID Safe 8.4.x - force a sync from PC Desktop app to Web
If you use Cloud Sync and your SplashID Safe 8.4.x Windows PC Desktop app has the latest and correct data and you need to push it up to the SplashID 8.4.0 Web app, follow the steps below. Steps to Force Sync from Windows PC Desktop to Web App Log in ...
SplashID Safe 8.x - Reset TYPES and Categories for Cloud Sync users
Issue If your SplashID Safe 8.4.x apps show corrupted Types, field names, or Categories but the actual record contents are still fine, and you are using Cloud Sync, you can reset them to defaults. Solution The solution is to reset the Types and ...
How to sync data back from 8.4.x Cloud/Web app via CLEAN reinstall - Mac Desktop (Cloud Sync)?
Learn how to completely uninstall and reinstall SplashID Safe 8.4.x on Mac Desktop using Cloud Sync. The step-by-step instructions include backup, uninstall, clearing preferences, reinstall, and syncing with the SplashID Web app to restore your data. ...
Popular Articles
Unlocking / unblocking your SplashID Safe/SplashID Pro account
PROBLEM: My SplashID Safe 8.x account or SplashID Pro 9.x account was locked, and I received a message I must contact tech support to unlock it. My 8.4.x app shows this --> Desktop app Mobile app What shall I do to resolve this? SOLUTION: Please ...
Contact Email addresses by department + Contact Form
Below you will find a list of email addresses you can use to contact us for technical support or sales questions. iOS support: iphone@splashdata.com Android support: android@splashdata.com PC/Mac Desktop support: desktop@splashdata.com Account ...
What are the current versions of SplashID and what are the system requirements?
Below is the latest version information for each SplashID Safe platform, along with system requirements and release dates. This list was last updated in April 2026. SplashID Pro 9 Versions Windows: 9.4.8 (Windows 10 or Windows 11 with Microsoft ...
SplashID Safe - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...
Basic info on SplashData and its products/services
About SplashData SplashData, founded in 2000, is a productivity software company best known for creating SplashID Safe, one of the earliest cross-platform password managers. Over the years, SplashData has expanded its portfolio to include financial ...
Recent Articles
SplashID Pro 9: Volume License Program (VLP)
Volume License Program (VLP) VLP is for teams with their own email domain. A VLP license caters to all users with email addresses from a domain who sign up for a SplashID Pro 9 account. You need to be an authorised person in your company to register ...
WiFi Sync Data corruption with 9.4.9 apps
PROBLEM : I am using 9.4.9 apps in WiFi Sync mode, in April 2026. My data in 1 or more or all apps shows as corrupted, unreadable text. Why does this happen and how to fix it, please? ANSWER: This is a known issue with WiFi Sync with our latest 9.4.9 ...
How to clean reinstall 8.4.x PC/Mac Desktop apps
Here is how to clean reinstall 8.4.x PC/Mac Desktop apps, in case Desktop app cannot login (or rejects correct password) or freezes and/or crashes, or has wrong (duplicated/corrupted) data or has the wrong account/user name --> * On Windows Complete ...
How the 'Snapshot' Setting Works in 9.4.8+ apps
How the 'Snapshot' Setting Works The Snapshot setting is a built-in security and privacy feature designed to protect the user's sensitive information (like passwords and secure records) from being captured by unauthorized apps. This feature is ...
(Cloud Sync) How to force sync data from 8.4.x mobile/Desktop apps to the 8.4.0 Cloud/Web app
While using Cloud Sync, if one of your 8.4.x Desktop or mobile apps has full, recent data and the other 8.4.x apps (including 8.4.0 Web app) do not, here is how to force sync the full, recent data over to 8.4.0 Web app + other apps --> SplashID Safe ...