General topics
SplashID Safe 8.4.x Release Notes
Here are the Release Notes of our SplashID Safe 8.4.x Desktop/mobile apps for main platforms supported (required desktop/mobile OS version in brackets), plus those for our Chrome/Firefox extensions: Main web page - click/tap a platform/web browser ...
Import a CSV file in SplashID Safe
To import a CSV file into SplashID Safe, your data must follow a specific format and contain a proper header line. The CSV should have column headers as shown in the list below in the same order. Type Field 1 Field 2 Field 3 Field 4 Field 5 Field 6 ...
SplashID Safe 8.x - Offline mode
What is Offline Mode? In SplashID Safe 8.x Desktop and mobile apps, there is an Offline mode option for users of WiFi Sync or No Sync. Offline mode is not available for Cloud Sync, since every operation in Cloud Sync requires access to SplashID ...
SplashID Safe 8 - How to add a credit card using the camera
SplashID Safe 8 for iOS and Android lets you quickly add a credit card number using your device’s camera. Steps to Add a Credit Card Tap the Add button in the top right corner of the record list and select Add Record. Change the record Type to Credit ...
What exactly is included with a SplashID Cloud Services subscription?
SplashID Cloud Services offers much more than just syncing your database across devices. With a subscription, you gain access to a range of powerful features designed to keep your information secure and accessible. Learn More For a detailed overview ...
Where is the SplashID version 7 Mac OS data folder?
Data Folder Location Due to macOS sandboxing requirements, the SplashID Safe version 7 data folder is located at: ~/Library/Containers/com.splashdata.splashidmac/ Backup Folder Location Backup files are stored in the following sub-directory: ...
SplashID Safe -- How to print your data
Printing your SplashID Safe records is best done using the SplashID Safe 8.4.x PC or Mac Desktop apps. You can either print directly from the app or export your data to a CSV file and print using a spreadsheet program. Method 1: Print Directly from ...
SplashID Safe - How to check for Local only records
If you are using WiFi Sync or Cloud Sync and notice that the number of SplashID records in your Desktop, mobile, or Web apps does not match, some records may be missing due to sync issues. Why Records May Not Match? When sync is working properly, all ...
Why should I upgrade to SplashID Safe 8?
Availability SplashID Safe 8 is available on iOS, Android, Windows Desktop, and the Web. Key Features Enhanced UI optimized for large, high-resolution screens Single-screen functionality with advanced list view Automated SplashID Web Backup for cloud ...
SplashID Safe - clearing duplicates using DeDupe + what to do in case DeDupe fails
Using DeDupe If you are using WiFi Sync or Cloud Sync and notice duplicate or triplicate records in your SplashID Safe apps, the DeDupe function can help remove them. Where to find DeDupe: Windows PC Desktop app: Main/Application menu (top left). Mac ...
SplashID Safe 8.4.x -- "You cannot create an empty record" error on saving records
Please note this is a known issue with SplashID Safe 8.4.x record saving, with an easy fix. Your record likely has a Note only. And/or it lacks a record name, and at least ONE field+field name for it. The record name is next (right) to the record's ...
Can I use unicode, UTF, non-english characters in version 7 on Windows?
Yes, but not with the Windows desktop app. If your data contains non-English characters such as accented latin characters, Chinese, Cyrillic, etc, then you should use the SplashID Safe web app and cloud sync with the Mac OS, iOS, Android and/or ...
SplashID Mac Key Safe/Desktop app - bypass macOS Gatekeeper
Learn how to resolve macOS Gatekeeper issues when running SplashID Safe Mac Desktop or Mac Key Safe apps. Step-by-step instructions are included for macOS Catalina and earlier versions. Overview This guide explains the macOS Gatekeeper issues that ...
How does SplashID Safe compare to competing products?
SplashID The Others Reputation and Reliability Over 16 years of providing password management and data security applications Many are startups with no track record Customers Over 1 million individual customers plus thousands of business and ...
How much does SplashID Pro cost?
Please note use of our latest SplashID Safe 8.4.x apps requires a purchased Pro license/subscription. Our subscriptions are available on a monthly or yearly basis: * Monthly: $2.99 per month * Yearly: $29.99 per year Our apps are free to try for 30 ...
SplashID Safe 8.4.x Android app Fingerprint unlock/login
Requirements: SplashID Safe Android mobile app version 8.1.2 or newer (Release date: 09/2016) 1. Works on Android mobile devices (phones or tablets) with Android 6.0 (Marshmallow) or above. 2. Your Android mobile device should have fingerprint ...
How do I restore a backup file in SplashID Safe Desktop?
Restoring a Backup File If you have no data in the SplashID Safe Desktop app, you can restore directly by locating the backup file you want to import and double-clicking it. You will be asked to enter the password that was set at the time the backup ...
SplashID Safe 8.2.1 iOS app crashing on iPhone Xs/Xs Max
PROBLEM: I have upgraded from an older iPhone model/generation to the new iPhone Xs or Xs Max phone. Trying to run SplashID Safe iOS app on the new phone does not work, with the iOS app crashing to iPhone Home screen (list of apps). Why does this ...
Complete reinstall Windows (SplashID 6.x)
Thanks for contacting us. Please backup your data from SplashID Desktop to a vID file. (click the SplashID icon in top left to open the main/Application menu > Backup) Then exit SplashID Desktop PC app. Then rename \Documents\SplashData\SplashID\ to ...
Can I see your terms of service and privacy policy?
Privacy policy https://www.splashid.com/splashid-pro-9/privacy-policy Terms of service https://www.splashid.com/splashid-pro-9/terms-of-service Cookie Policy https://www.splashid.com/splashid-pro-9/cookie-policy GDPR Statement ...
My anti-virus program has warned that SplashID Safe is a suspicious download – w...
Almost all popular anti-virus applications use a registry of "trusted" files to determine if a file represents a threat. So when we launch a new version of one of our applications, it typically results in anti-virus programs flagging it as suspicious ...
My data disappears on exit on Mac OS 10.7 (Lion)
There appears to be some issue related to app data sandboxing in Mac OS 10.7. While we investigate a fix, we don't want to leave you out in the cold, so we've built a version that uses the old data location, instead of the sandbox. If you install ...
Taking screenshots or videos on Windows/Mac/iOS
To help you with a particular app problem, SplashData tech support representatives may ask you to send a screenshot from your mobile device or your computer screen. Here is how to take such a screenshot on different platforms: * iPhone/iPod ...
How does auditing and logging work?
In the SplashID Safe for Teams Admin application, you can access usage logs (such as add/edit/delete) and system logs (logins, logouts). For auditing purposes, you can set a date range and export the logs into a csv file.
I requested my SplashID Safe password hint, but I got a blank email
If you're getting a blank hint email, that means there is no hint on file for your email address. We do not have access to your personal SplashID Safe master password, so you will need to try to remember it, or we can delete you account so you can ...
Cloud Discount
To thank you for your continued support of SplashID Safe, we'd like to offer you $10 off a SplashID Cloud Services yearly subscription, if that interests you. Just put coupon code "10OFFSUPPORT" in the coupon field and apply it when purchasing: ...
How do I cancel my SplashID Safe for Teams account?
You can contact SplashID Safe for Teams support to cancel your account. Go to: http://support.splashdata.com/customer/portal/emails/new
SplashData -- Planned downtime for July 2018
Thanks for contacting us. Please note there is a planned downtime for SplashData servers for days of July 20th-21st (Friday/Saturday) 2018. This will affect the following products - SplashID Safe, SplashID Safe for Teams, TeamsID. The expected times ...
I'm being forced to set a password in version 7 of SplashID Safe. I never used one before.
A password is required in SplashID Safe version 7 and higher, for authentication and licensing purposes. This is also a practical necessity when it comes to protecting your sensitive data. We recommend setting a strong 8-character password with a ...
How do I safely upgrade from SplashID Safe version 6 to version 7?
First, Backup your version 6 data Before any major upgrade, it is always a good idea to make a backup of your data so you can restore it in case of any problem. You should make a backup from at least one version of your SplashID applications. On ...
SplashID Safe Android - WiFi Sync file attachments
Please note our WiFi Sync cannot sync record file attachments between SplashID Safe Android mobile app and our PC/Mac Desktop apps currently (as of Jan 2020). If you want to sync such attachments, you will need our iOS mobile app, or must use Cloud ...
SplashID Safe for Mac - Application window won't open after entering email or pa...
This may be due to an incompatible version of the SIMBL plugin that was installed by an earlier version to support the SplashID plugin for Safari. Download and run this uninstaller script to remove it: ...
SplashID Safe (v. 6.x) will not activate after a reinstall of OS
If you need to reinstall your OS (or move to a new computer) and reinstall SplashID Safe version 6.x, you may have used up your activations of SplashID Safe. The purchase of SplashID Safe allows activation on up to 2 PCs and 2 Macs. Please submit a ...
Why do I have to pay for a SplashID Cloud Services subscription?
SplashID Cloud Services keeps records securely and automatically updated across multiple phones, tablets, and computers. The encrypted data is stored on our hardened and secured servers, not in any third party service that requires any additional ...
SplashID Safe 8.1.1 PC Desktop app - Windows 10 BSOD issues
PROBLEM: Using latest SplashID Safe 8.1.1 PC Desktop app on Windows 10, with Microsoft OneDrive usually running and logged in. Trying to run the PC Desktop app often or every time causes a catastrophic Windows system crash (BSOD = Blue Screen of ...
Fonts are too thin on SplashID Safe for iOS
If you feel the fonts are too thin in the latest version of SplashID Safe on iOS, there's actually a solution for that. Go your iOS system Settings > General > Accessibility. You can turn on Bold Text, and this will apply to most of the text in ...
SplashID PC Desktop - Middle pane missing
ISSUE: Middle pane with list of records and Search box missing in SplashID Windows PC Desktop app, 8.0.10 version. We are investigating the issue and why it happens. 7.2.4 and older Desktop app versions are unaffected. We will be fixing the issue, ...
How do you maintain and support SplashID Safe for Teams ?
Maintenance and support is included in your SplashID Safe for Teams subscription. Maintenance and support includes: - Software upgrades and updates for all platforms - web, iOS, Android, Windows and Mac - In-app support ticket system for routine ...
Can I move from a SplashID Personal account to a Teams account?
Yes, although it's a manual process. Since a SplashID Safe personal account and Teams account have different backend systems, you'll just need to export your data from the SplashID Safe personal account into an encrypted .vID file and import it into ...
SplashID Safe Lifetime/Lifetime Gift payments not working
PROBLEM: I am trying to purchase a Lifetime license/Lifetime Gift license from the November 2022 discounted offers, but after trying to pay with all fields filled in properly, the page gets blanked out (all fields cleared) or I get an Error 500. How ...
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